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[Executive Interview #01] Advisor Ichiro Fujisaki (Former Japanese Ambassador to the United States) – Part 2

  • Interview
2024.10.16

Our President and CEO Kazuhiro Goto interviewed Ichiro Fujisaki, who is a former Ambassador Extraordinary and Plenipotentiary of Japan to the United States. Advisor Fujisaki was appointed as an advisor to D-POPS GROUP in April 2023 to help realize a Venture Ecosystem.

This article is based on the latter part of the interview.
You can view Advisor Fujisaki’s profile here:
https://d-pops-group.co.jp/en/company/board-member/

Read the first part of the interview here.

Goto:
Now, for the next question: you have experience serving as an outside director at major Japanese corporations like Nippon Steel and Itochu. How did working in the Ministry of Foreign Affairs feel different from working in the private sector? Were there any similarities?

Fujisaki:
One major difference I felt between the Ministry of Foreign Affairs and large corporations was that when making decisions at the Ministry, we always had to consider how things would look to someone from the outside—in other words, accountability. I felt this was different in the private sector.

In a government office, you are constantly exposed to the media and the National Diet. Even the smallest mistake requires a public announcement. For example, if a tax office somewhere loses 300,000 yen and doesn’t report it, it would turn into a huge scandal, and they’d be accused of trying to cover it up. It’s the same with the police.

On the other hand, if a company loses 300,000 yen but finds it right away, they simply remind employees to be more careful next time. Ultimately, it’s something that can be controlled by the company’s management.

I feel like in the government, we spend too much energy on this kind of thing.

Another difference is that the Ministry of Foreign Affairs was a much flatter organization compared to large corporations. Even younger employees were allowed to participate in high-level discussions and voice their opinions. In contrast, corporate hierarchies seem to be much stricter.

Goto:
I think so, too. Most companies in society follow a pyramid structure, so even if a young person works extremely hard or has exceptional ability, it still takes an incredibly long time to get promoted. That’s why I felt we needed to create more companies that offer young people real opportunities, or else there’ll be no future. That was one of the reasons I started my own company.

Fujisaki:
Exactly. That’s really important. Otherwise, young talent will just leave for opportunities overseas.

Goto:
Now, we’ve progressed even more from that point. Initially, we focused on building a company that gives young people opportunities, but now our goals have expanded to increasing the number of entrepreneurs in Japan and spreading a culture of taking on challenges and having a more open-mind. By doing so, we hope young people will have more options—whether it’s choosing where to work, what challenges to take on, or even starting their own business. I believe we need to create a society where entrepreneurship itself is celebrated, and that’s what I’m working hard to achieve.

At this point, Ambassador Fujisaki, I’d like to ask you the following question. Given your experience negotiating with various countries during your time at the Ministry of Foreign Affairs, with regard to managing the balance of power when dealing with several major global players: in order to firmly maintain and enhance Japan’s presence on the world stage, how do you think Japan should balance its relationships with the United States, the EU, and other major powers such as those in the BRICS group?

Fujisaki:
When I recently spoke with a top executive at a major corporation, he remarked, “In light of the dealings in Ukraine, North Korea, and China over these past 10 years, shouldn’t we set aside our belief in the inherent goodness of people—especially as it relates to democracy and peace—and instead operate on the assumption that human nature is essentially bad?” I replied, “No, it’s both at the same time. Our official stance is that humanity is good, but behind the scenes, we always assume the opposite. The core of national security is preparing for the possibility that anyone might do anything.”

Considering that Japan is neighbored by North Korea, Russia, and China, we have no choice but to depend on the United States for our security. However, that does not mean we must adopt the exact same policies as the US. Unlike the US, Japan has consistently maintained good relations with countries such as Cuba, Iran, and Myanmar, and even after the US pulled out, we continued with initiatives like the TPP [Trans-Pacific Partnership] and the Paris Agreement. We’re managing these relationships effectively without being overly vocal about it. The nations in the Global South and BRICS are by no means monolithic, so it’s important for us to build the best possible relationships with India, South Africa, Brazil, and others among them.

When you travel abroad, you often hear that many people hold Japan in high regard and have a positive impression of it. So, I believe that, fundamentally, our current approach is working well.

However, one area that requires caution is India. While India is often seen in a favorable light—partly because China is cast as the villain—it is, in reality, a very shrewd nation. Although I’ve only negotiated with India a few times, it turned out to be the most challenging negotiation partner I’ve ever encountered.

Goto:
In the serial articles you wrote for the Sankei Shimbun newspaper, you mentioned that Japanese people consider their nation to be somewhat unreliable, but at the same time, they think it is wonderful that in the past 70 years since the Great War, Japan has not entered into a single war. After reading that, I also thought, “Indeed, what a great accomplishment that is!”

Well, here is the next question: we often talk about the Lost Thirty Years*. From a global perspective, why do you think Japan has fallen behind in terms of economic growth and development? I think the situation has changed significantly since the publication of American sociologist Ezra F. Vogel’s book Japan as Number One: Lessons for America.

*Note: Japan experienced around 30 years of significant economic stagnation after the asset price bubble burst in 1990, known as “the Lost Decades”.

Fujisaki:
It was never really possible for Japan to become number one in the first place. We are a tiny country with no resources, yet 100 million people live here. With such limited land, we have to import considerable amounts of food and other resources, so becoming number one was never feasible. Since Vogel was my friend, it pains me to say this, but his book was essentially a strategy to boost sales through flattery.

For a country with scarce natural resources like Japan, it is critical not to overreach. I don’t think it was good for us to completely abandon our industrial policies just because the US said so. Instead, we should have created something like Silicon Valley through government and business cooperation.

On the other hand, I don’t think there’s anywhere as clean and comfortable as Japan. In terms of soft power, Japan is such an exceptional country that I refer to it as “A-Ka-Se-Ki-Rei” (initials of the Japanese words for ‘safety’, ‘security’, ‘cleanliness’, ‘discipline’, and ‘manners’).

Although Japan’s declining population is usually seen as concerning, maybe this small country doesn’t really need 100 million people. After all, Japan has one-third of the US population squeezed into an area the size of California, and 80% of Japan is mountainous. Perhaps it wouldn’t be so bad if Japan’s population decreased somewhat.

Having a domestic market such as the old automobile industry is not necessary. Rather, we should have been thinking about creating businesses regardless of the domestic market, like Taiwan’s TSMC or Finland’s Nokia. We should have developed industrial policies with this in mind. I think our nation’s current situation probably stems from our failure to further pursue startups and similar initiatives.

Goto:
For about the past five years or so, there has been quite the sudden, strong push to support startup companies. Both the government and large corporations are finally accelerating their investments in venture capital. It feels like we’re only now seriously pursuing what we should have started 30 years ago.

One last question for you, Ambassador Fujisaki, as someone who worked with various American presidents during your time as Ambassador to the US: among all the American presidents and the state leaders of other countries that you’ve met, who left the deepest impression on you, and why?

Fujisaki:
First, President Bill Clinton had this speaking ability where even in a crowd of 400 people, everyone felt like he was talking directly to them. And what’s remarkable about him is that he was an extraordinary intellectual. He went to Oxford University as a Rhodes Scholar, a scholarship program that only about 50 top American students per year can use.

However, I heard he hardly attended any classes. But here’s an interesting story I heard: when these 50 brilliant students gathered and discussed who among them would become America’s future leader, many of them said Clinton’s name.

He never really studied, but he was capable of academic excellence. And more than that, I think it was a kind of personal charisma. The fact that a majority of those brilliant students chose Clinton shows his remarkable ability.

Also, in terms of my personal experience, when former Prime Minister Obuchi passed away, I was Director-General of the North American Affairs Bureau at the Ministry of Foreign Affairs. At that time, Clinton came for Obuchi’s funeral. After the funeral, there was a reception at the Akasaka State Guest House, and as the Director-General, I was assigned to guide the American president. Since I was leading the way there, Clinton was hardly able to see more of me than my back, and we had minimal conversation.

Four months later, Prime Minister Mori held the Okinawa Summit. Clinton was scheduled to give a speech at the Cornerstone of Peace. Actually, we weren’t sure if he could come because he was involved in Middle East peace negotiations at the time, but in the end, he managed to come and give a speech anyway.

Afterward, people lined up to shake hands with Clinton. I was in the front row, but since I’d have the chance to talk with him again later, I moved to the back so that the local residents could meet him first. Eventually, Clinton got to me, and when he saw my face he immediately said, “Oh hey, you’re here!” Either he had an exceptional memory and was able to remember me from just being his guide in Tokyo four months earlier…or perhaps, given his famous charm, he was calling out to every fourth person or so, ha ha. Either is possible for someone with social graces like his.

Meanwhile, President Barack Obama is definitely brilliant, but he seemed to feel the need to emphasize his intellectual capabilities…perhaps as a result of being a black person? Clinton, on the other hand, never displayed his intelligence. This was one difference I noticed about them.

Goto:
Conversely, perhaps it’s because he was already so capable that, as they say, “a wise hawk hides its talons.”

Fujisaki:
Yes, that’s probably it, although he’s also a white person. As for Obama, he’s very stylish, usually appearing with his shirt sleeves rolled up. But in reality, he has an incredibly sharp mind.

Goto:
Thank you very much for making time in your busy schedule today. I’ve gained a lot of knowledge and inspiration from talking with you, and I am determined to build a Venture Ecosystem for the future of Japanese society.

 


 

Afterword by Kazuhiro Goto, President and CEO of D-POPS GROUP Co., Ltd.:

I had the distinct privilege of interviewing Mr. Fujisaki, who served in crucial diplomatic roles including Ambassador to the United States as well as the Permanent Mission of Japan’s Ambassador Extraordinary and Plenipotentiary to the International Organizations in Geneva. Through this interview, I received countless invaluable insights, experiences, and advice.

I was so excited about the interview that I could hardly contain myself, especially the day before, and the questions I wanted to ask him were even floating through my dreams. He answered all my many questions sincerely, and his responses consistently resonated with principles of corporate management.

Making decisions in the complex world of diplomacy and politics must be incredibly challenging. In business management, too, we’re constantly required to find the most appropriate solutions possible while dealing with the various matters in front of us. The experiences and advice Mr. Fujisaki shared will be valuable not only for myself and current leaders but also for future generations of leaders.

In this interview, there were so many candid statements that we also had to omit quite a bit of content. In fact, the interview itself was about ten times longer than what appears here! Even now, Mr. Fujisaki holds important positions such as President of the America-Japan Society and Advisor (formerly Chairman) to the Nakasone Peace Institute. This was truly a priceless occasion, and I earnestly feel that his knowledge and experience should be passed along to the next generation for the sake of Japan’s future.

In closing, I would like to express my heartfelt gratitude to Mr. Fujisaki one last time for giving me this precious opportunity to interview him.

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[Founder Interview #01] Kazuhiro Goto (D-POPS GROUP) – Part 2
Personal ideals, and ideals as a business owner, all about realizing a Venture Ecosystem For this article, we interviewed our own President and CEO of D-POPS GROUP! Our company is aiming to realize a “Venture Ecosystem” that is indispensable to society. We are striving to create a platform where startup companies can grow. We asked President Goto about his thoughts on realizing a Venture Ecosystem and contributing to society. (This interview was conducted in July 2025.) This is the latter part of this interview. You can check out the first part here. Sugihara: So, all of your preparations and activities are for the sake of your vision of “realizing a Venture Ecosystem”. You currently have 25 group companies and 35 portfolio companies. Could you share some examples of companies or situations that have had success or experienced benefits that are unique to the Ecosystem? Goto: There are so many ways to answer this question that I can’t tell you all of them, and of course, I can’t reveal specific company names. However, I can certainly share from my own experience about how to avoid a shortage of funds. When it comes to raising funds, there are a tremendous number of ways to do it. If you pursue all of them simultaneously with a furious momentum before the deadline, in most cases, a large-scale fundraising will be realized. Similarly, when it comes to a V-shaped recovery, if you change everything at once—your business model, organization, sales methods, etc.—most companies that are in the red will become profitable. I am the type of business owner who takes on big challenges and makes a huge gamble when the time is right. As a result, I have experienced countless dire situations in the past, but even then, I always work with a smile on my face so others don’t seem to notice, ha ha. Ultimately, my personal philosophy is that when business owners achieve exponential self-growth and can clearly articulate their strategy, their performance will grow significantly, and they will almost never fall into the red. I prioritize helping CEOs to grow, because when they achieve that kind of growth, their performance often improves dramatically afterward. Sugihara: You sometimes use the phrase taoguang yanghui (韜光養晦)* when talking about your “complexification strategy”, and this website was one example of that. Could you share a few more examples of how D-POPS GROUP has implemented the idea of taoguang yanghui? *These Chinese characters loosely translate to “hide your strength, bide your time”. Goto: I’ve been talking about our complexification strategy for a long time. To put it simply, it’s a strategy for throwing competitors off our scent. It refers to a state of being so complex that a competitor couldn’t imitate you even if they tried. I was taught the phrase taoguang yanghui by our company’s Advisor Fujisaki, Japan’s former Ambassador to the United States. He said that Deng Xiaoping, the supreme leader of China in the 1990s, used this phrase to represent China’s foreign policy and security strategy. Even within D-POPS GROUP, we opened the first ten mobile phone shops of our D-POPS chain under different names. And when Dr. Semmoto (the founder of Japanese’s well-known KDDI and eAccess) joined as the chairman of our board, we kept it a secret for the first three years. In the same way, we also limited the information on our previous website to about 30% of what is now publicized, and even now, we still don’t list all of the names of our group companies, which together account for over 10 billion yen in sales. Sugihara: You often say that our Venture Ecosystem is only about 30% of the way to reaching the ideal form you have in mind. Could you reveal a bit of your vision of what 100% would look like, with some concrete numbers? Or is it still confidential, ha ha? Goto: The goal is to evolve our Venture Ecosystem to the point that when entrepreneurs in Japan look for investment or support, their first thought is “D-POPS GROUP”. When we get there, one simple metric is that the combined sales of our group companies and portfolio companies will exceed one trillion yen, and if we narrow it down to our group companies (those included in our monthly consolidated balance sheets), we will have achieved 100 billion yen in sales. I also imagine that we will have several times the current number of top-class advisors and super-professional talent on board. I envision supporting, assisting, and staying in tune with around 500 companies in total. Of course, it would be impossible for me to accomplish all of that alone, so I will need to create an unbelievably high-quality support system. Before I started my own business, I figured that as long as I had passion and strategy, I could recruit and partner with any number of excellent people. In reality, the truth was much harsher: no one showed any interest in a company with virtually no sales, and I would even be able to pay them proper compensation. So, my vision is that as a Venture Ecosystem, we will possess all the necessary management resources—human resources, financial power, know-how, information, and network—on behalf of startup business owners, allowing us to provide the right kind of support at the right time. I believe that whether or not they use these resources is up to each company’s owner. D-POPS GROUP’s support is not a top-down approach; it’s a form of backing that we provide as needed. I also believe that in the future, when our group companies or other companies we support reach unicorn-level size, we must have the financial strength to spare several billion to tens of billions of yen. In addition, I see our current focus on investing in AI-related companies as a way to build a system that can support cutting-edge digital strategies by having a large number of talented engineers join our team. When I think about how to build this kind of system, the goalposts gradually move further and further away, so I guess we will never really stop chasing this ideal. Sugihara: It was recently announced that you will be holding the “Venture Ecosystem Summit 2025” this October. What kind of event are you aiming to create? What has the response been like from the people you invited: entrepreneurs, business owners, and some guests from large corporations? Goto: The response has been phenomenal. It was fully booked in less than a week, and even I myself wasn’t expecting the seats to go that fast! At the same time, I had been preparing for this for a full year with the clear intention that if I were to host such an event, I would plan and execute it at the maximum level of my production capabilities. Every year, at D-POPS GROUP’s annual all-hands event, we have the privilege of listening to lectures from prominent figures like Chairman Semmoto and Advisor Fujisaki. However, at last year’s event, an inspiration suddenly came to me: “It would be a waste to society to keep this within our group alone.” So, on the spot, I declared that we would hold a Venture Ecosystem Summit for promising entrepreneurs and business owners. I guess the business owners to whom we sent invitations really caught my passion, because we had originally expected to invite about 500 guests and only have about 250 of them sign up, but over 90% of them indicated they wanted to participate, so it instantly became fully booked. Currently, the expected number of attendees is about 250, but we are planning to negotiate with the venue and make adjustments so that a few dozen more people can participate (up to a maximum of 270). There are still entrepreneurs and business owners I want to invite, so I guess some of you reading this article may be disappointed and wondering, “Why didn’t I get an invitation??”, ha ha. Please feel free to contact me, and I will work on getting you a seat. Anyway, the event’s itinerary has become jam-packed with evocative learning opportunities, from lectures and panel discussions to live performances by calligraphers and musicians. I believe it will be an incomparable event, and hope this one day will become a turning point in the lives of all those who participate. Sugihara: It sounds like it's going to be a fantastic event. Now, focusing on the Ministry of Economy, Trade and Industry, the Japanese government finally seems to be putting a lot of effort into supporting startups. In that sense, creating a Venture Ecosystem as a private company is a truly timely initiative. Do you feel a tailwind from this? Goto: I feel it very strongly. Lately, inquiries about CVC investments, capital and business alliances, and M&A offers are all flooding in. Even though I don’t feel like our Venture Ecosystem is complete yet, many people are asking to join it. I hope to continue providing solid support to entrepreneurs with high aspirations, great potential, and a strong desire to contribute to society. Through trial and error, I want to further analyze how to create the Venture Ecosystem that Japan needs the most. I believe that I must, in the remainder of my life, complete an Ecosystem that only D-POPS GROUP can create. Sugihara: Once you have achieved a certain degree of success in creating a Venture Ecosystem in Japan, do your vision include the rest of the world? Goto: Of course. We are already investing in the US, India, and Israel, but the global Venture Ecosystem still has many gaps. We plan to increase the number of partners who can work with us on a global level as a matter of course and to work out a system for that. Sugihara: What is your ideal vision for yourself and D-POPS GROUP in five years? Goto: My personal ideals and my ideals as a business owner are both centered on realizing a Venture Ecosystem. I have a great ambition and a strong will to leave behind something that, at the moment of my death, I can confidently say made a great contribution to the world. I plan to accomplish this with absolute tenacity. In five years, I hope that when people are talking about support for startup companies, they will mention “D-POPS GROUP’s Venture Ecosystem” without even having to think. Of course, I have clear KPIs that I am consciously working toward, such as the number of group and portfolio companies, sales, and profits. But in the end, it’s all about realizing my vision of a Venture Ecosystem. Sugihara: Lastly, do you have a final message for the readers who are visiting this website? Goto: Life is a one-time thing for everyone, so I believe it’s important to live without regrets. The bigger the vision you have, the more you will need partners. If any of the people who have read this interview become our partners in the future, it would make me incredibly happy. And I would also be very happy if this interview provided some kind of business insight.   Interview conducted by D-POPS GROUP’s advisor Genta Sugihara. D-POPS GROUP Company President and CEO: Kazuhiro Goto Address: 32F Shibuya Hikarie Bldg., 2-21-1 Shibuya, Shibuya-ku, Tokyo Established: October 1, 2015 (Founded: February 4, 1998) Website: https://d-pops-group.co.jp/en/
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[Founder Interview #01] Kazuhiro Goto (D-POPS GROUP) – Part 1
Personal ideals, and ideals as a business owner, all about realizing a Venture Ecosystem For this article, we interviewed our own President and CEO of D-POPS GROUP! Our company is aiming to realize a “Venture Ecosystem” that is indispensable to society. We are striving to create a platform where startup companies can grow. We asked President Goto about his thoughts on realizing a Venture Ecosystem and contributing to society. (This interview was conducted in July 2025.) Sugihara: It’s been over 27 years since you founded your original company, D-POPS, and this October 1st will mark exactly 10 years since D-POPS GROUP was established and you transitioned to a group company management system. About five years ago, you started advocating for ecosystem management. Could you describe your journey of these past 27 years, as well as the past 10 years of group management and the last five years of ecosystem management? Goto: To put it simply, I’d say my life as a business owner has been like that of a Buddhist monk training in the mountains, ha ha. It’s been a continuous series of hardships—all kinds of adversity, headwinds, and hitting rock bottom. At the same time, there’ve been many moving experiences and memorable encounters, and I can truly say it’s been a fulfilling 27 years. Initially, as the CEO of a startup, I focused on business and built a 10-billion-yen company. But I also experienced how focusing solely on one business and being dependent on a single revenue stream could be a major risk. From there, I decided to transition to full-scale group company management. After transitioning to group management and managing 10, then 15 companies, I received a lot of requests to give lectures and lead study groups. As I accepted these requests within my capacity, I got to know the reality of entrepreneurs and business owners who, like me, were truly struggling to manage their businesses. The study group where I felt the most direct connection, where I could remember the faces and businesses of all participants over the years, eventually developed into the “Goto School” intensive training sessions that I now hold almost every month. So far, approximately 300 entrepreneurs and business owners have participated. As a result, the inspiration to dedicate my life to realizing a Venture Ecosystem—or, as you said it, the start of “ecosystem management”—suddenly came to me. Through the creation of this Venture Ecosystem platform, we increase our number of allies, enable the sharing of know-how, information, and networks with each other, and even if one company suddenly faces headwinds, suffers a big deficit, or hits rock bottom, the Venture Ecosystem protects and supports it, achieving a strong risk portfolio. These allies can be in any form, such as group companies, investment portfolio companies, or strategic capital and business alliances. I even support companies with which we have no financial relationship. Ultimately, what I want to achieve is the establishment of a social system that supports entrepreneurs and managers by walking alongside them. Sugihara: As an entrepreneur, you have walked a difficult path that the average company employee in the world today couldn’t even imagine. What has been the source of your drive and passion? Goto: When it comes to passion, I have never lost it since starting my business. It’s been overflowing continuously since I was 25. The source of it was a study abroad experience in the UK. I saw so many students from around the world who had a clear dream for the future and were studying incredibly hard to achieve it. Before studying abroad, I honestly spent my college years just having fun (like being the president of a tennis club and an intercollegiate club), but I started to feel a great sense of anxiety about the future of Japan. I worried that 10 or 20 years from now, with Japan’s economic power declining and other countries developing significantly, especially in Southeast Asia and the BRICS nations, I feared that we would be unable to maintain the prosperous Japan that our predecessors built before and after the war. Then, just as I was thinking how I wanted to powerfully nurture and change young Japanese people, I came across a book by Konosuke Matsushita and realized that company management could be a way to foster young talent. Initially, my passion was focused on directly nurturing young people. When the number of employees grew to several hundred, I focused on nurturing executives. When the number of employees reached several thousand, I dedicated my efforts to fostering entrepreneurs and presidents. But the core principle has always been the same: I want to create an environment where young people who will lead Japan’s future can grow and take on challenges. I believe that has continuously been the source of my passion. I always hope to leave a better society for the next generation of children and the generations after them, even after I am gone. Ultimately, I want to do this not only for Japan but for all people on Earth. Sugihara: I imagine that your difficult journey was saved by many instances of great fortune and strong luck. Could you share with our readers any secrets you have for “taking hold of strong luck”? Goto: Simply put, I place a lot of importance on being the kind of person that even God might want to support. I also believe it’s important to have an unrivaled passion, to put in effort that is second to none, and to have a vision and goals that have social significance. In addition, I think one needs to have a heart of sincerity, humility, and gratitude. Even I am shocked by how good luck completely disappears when I stray away even slightly from these practices, but when I follow them diligently, then astonishingly great circumstances occur. One more thing I would add is that I think it’s very important to associate with people who also have good fortune. I feel that our chairman, Dr. Semmoto, and our corporate advisor, Mr. Fujisaki, are like sources of strong luck for me. I feel the same way about our non-executive director, Mr. Naito, and our advisor, Ms. Ishiguro. Sugihara: In your stories, you often say that you owe everything to your connections*. What conscious efforts are you doing on a daily basis to maintain good connections? *The original Japanese term connotes both fate as well as one’s connections with others. Goto: My answer is quite similar to my response about strong luck. I believe that good connections are born from making sure that positive energy overflows from within myself. In other words, from having an altruistic heart and love. And also, when an opportunity presents itself, making sure to properly convey the vision and social impact I am trying to achieve. I feel that when people are on the same page as me, our bond deepens; sometimes they support or help me; and in the end, it becomes a good connection. Sugihara: You as an individual and D-POPS GROUP as a company are involved in many social contribution activities, such as supporting the “Walking Together Hand-in-Hand with Children Foundation” and the non-profit organization “bond Project”. Are these efforts in CSR activities also based on your idea of improving your luck? Goto: Yes, that’s right. My desire to help suffering children—even just a little—is pure, but when I put my energy into activities like these, I also have this mysterious feeling that good fortune will come to me as a result. However, even if good fortune doesn’t come, I think it’s a natural human instinct to wonder if you can do something to help when you see a child or a person who is suffering. Sugihara: So, you’ve grown D-POPS GROUP to this large size through your management skills, your constant effort, and being blessed with good fortune and great connections. The company’s sales have surpassed 30 billion yen, and it is already big enough to be listed on the Tokyo Stock Exchange, even under the newly-revised listing requirements. Could you tell us why you are choosing to remain unlisted? Goto: Naturally, I understand the benefits of being a listed company, but my management style is quite unique, so I think it would be difficult for all investors to understand it. I’m constantly investing with a medium-to-long-term vision (I don’t worry too much about short-term results), and I devote about 15% of my time to the activities of the aforementioned foundation that supports abused children. Another form of volunteering I do is to spend about 20% of my time on the so-called Goto School (supporting the individual growth of entrepreneurs), which I convene when requested. If I were the president of a listed company, my mission would naturally be to focus on producing results for my company, and I feel that doesn’t fit with who I am right now. However, listed companies have already emerged from within our Venture Ecosystem, and many more are expected to be born from it in the future. Sugihara: So, for you personally, going public is not a goal or an objective. On the other hand, you support startups aiming to go public by offering investment and management advice. You also have a vision of building a platform that will produce numerous “unicorns”. What kind of support activities do you engage in, both as an individual and as D-POPS GROUP? Goto: Honestly, this is also difficult to answer in one word. I could say that I am available to entrepreneurs and business owners for advice and questions 24 hours a day, 365 days a year. I fully mobilize all my knowledge, experience, know-how, network, and the majority of my time for the sake of CEOs who are going through a particularly tough phase or to the leaders of growing companies that are experiencing a growth curve. And as balls get tossed into my court from every angle, I use my 27 years of experience and database to provide support. As an active business owner who has managed many companies, and now with almost 60 group and investment companies, holding Goto School for representatives from 300 companies, and other various activities in my life, I believe there are extremely few business owners in the world in a similar position as mine. That’s why I work hard every day with the belief that I must be the one to create a Venture Ecosystem in Japan. When I’ve been able to guide the CEO of a company on the verge of bankruptcy to make a V-shaped recovery, I can truly feel the social significance of my work. Sugihara: Although it’s a private company, the board of directors and advisory team have a truly impressive lineup. You have also gradually increased the number of advisory members, including myself. As much as you can share publicly, could you explain your thoughts on the meaning and purpose of this structure? Goto: Frankly speaking, I am a total expert in management strategy, so I believe that technical matters are best handled by professionals in those fields. In that sense, I think it’s very important to have many “super specialists” on my team of advisors, and I find them all to be incredibly reliable. The people we support are entrepreneurs, and as such, they won’t listen to someone unless that person has skills that are on another level. Because of this, I am always on the lookout for such people, hoping that even just one of them will join our team every few years. The members of our Board of Directors and our advisors are my mentors, coaches, and sometimes even feel like a father, an older brother, or an older sister to me. In other words, the Venture Ecosystem is also functioning for my own growth, and I am always being helped by it.   Interview conducted by D-POPS GROUP’s advisor Genta Sugihara. D-POPS GROUP Company President and CEO: Kazuhiro Goto Address: 32F Shibuya Hikarie Bldg., 2-21-1 Shibuya, Shibuya-ku, Tokyo Established: October 1, 2015 (Founded: February 4, 1998) Website: https://d-pops-group.co.jp/en/   Next, in the latter part of the interview, we discuss: ・Success stories unique to the ecosystem ・The complexification strategy ・The “ideal form” of a Venture Ecosystem ・Venture Ecosystem Summit 2025 ・And other topics Be sure to check it out here: https://d-pops-group.co.jp/en/column/executive-interview02-latter-part/
  • Interview
2025.07.28
[Entrepreneur Interview #13] Shoto Masuda (D-POPS Corp.) – Part 2
“Serve people and cultivate talent” Aim for further growth through developing human resources and systematization! D-POPS GROUP has 23 group companies that we call partners (at the time of publication). For this article, we interviewed Shoto Masuda, the current CEO of D-POPS Corp., the founding business of D-POPS GROUP. (This interview was conducted in March 2025.) This is the latter part of the interview. To read the first part, click here. ◆The Market Environment Sugihara: It seems that the business model of selling smartphones in physical stores is facing headwinds, given the increase in direct sales by carriers and manufacturers via e-commerce, as well as the growing market in different industries for buying and selling used devices. Could you share some aspects of your strategy in this market situation? Masuda: For about the past year, we’ve been heavily discussing our future strategy. We have many excellent existing businesses. Because they are directly connected to people’s daily lives, the products and services we handle are very attractive, I believe. However, on the other hand, when you’re in the position of an agency, control and management become incredibly difficult, so I really feel that balancing these aspects is extremely challenging. Regarding our strategy moving forward, it’s still fundamentally about telecommunications. While it’s quite broad to say telecommunications as a whole, there are many more products that we should really be selling. We will expand our product lineup to include items developed in-house and procured externally. Selling core products and cross-sellable products will be one of our first courses of action. Another plan is user life design. In essence, we are focusing our discussions on what people need for their daily lives and what problems need solving. This applies to our stores, and we’re also currently exploring if there's anything we can get involved in even without a physical store presence. Sugihara: Speaking of which, how is the “Smartphone Consultation Counter” business doing? Masuda: It’s growing steadily. It took a long time for feature phones and smartphones to penetrate into the Japanese market, but they have been fully received now. However, going forward, the products that come out, such as 5G and certainly 6G, and now even AI-equipped smartphones, are becoming so complex that many people don't know how to use them. For instance, people might not know how to use LINE, or how to link their My Number card, or how to connect IoT products to their home appliances. While devices have become widespread, many people don’t know how to use them, so we really want to address these customer needs, both in person and online. Sugihara: More and more people who are not tech-savvy, especially seniors, are finding themselves with no one to consult. Such individuals can run to a TOP1 store to address their concerns. So it seems there really are people who want to receive advice, even if they have to pay a fee. Masuda: That’s right. We used to do it on a volunteer basis, but we need to distinguish our business, and as we improve the skills of our staff, their wages also need to increase. So, we believe it’s better to charge a fee so that we can serve customers as professionals. We are also developing that service and are focused on continuously improving its quality. The third and final point is education. When I think back to what we most wanted to do since our founding, and what our strength still is today, it’s educating our human resources. The original vision of President Goto, the founder of D-POPS, was to create opportunities for young people. Although I’ve taken over as CEO, we’re still holding onto that vision, so at our core, we’re ultimately about educating people. In the end, we've committed to “cultivating talent”, so I believe that embedded in our company’s DNA is the idea of raising up “leaders equipped with both integrity and skill”, which also continues to be our human resource development policy as our business grows and evolves. In 2024, I had the opportunity to go abroad with Dr. Semmoto, the Chairman of D-POPS GROUP’s Board of Directors, and I realized that while some other countries have growing populations, the quality of Japan as a nation in various aspects is remarkably high. For example, I believe we can convey the high value of Japanese education, culture, and customer-focused service. Recently, as we’ve been brainstorming various ideas, we’ve gone back to our roots, asking: “What kind of company is D-POPS?” The answer is, “We are a company that develops human resources.” To make people genuinely excited and want to join D-POPS or work for us, I felt it was necessary to grow our business domains and to help individuals grow, making them believe that joining will lead to their personal development. ◆TOP1’s Policies for Sales and Proactivity Sugihara: Personally, when I picture mobile phone agencies in the past, I think, “Purely commission-based meritocracy!” What kind of sales and customer service policies does D-POPS’s own brand shop, TOP1, have? Masuda: Whether to compete purely on meritocracy or to prioritize meticulous sales and customer service—this is indeed the most challenging aspect. The truth is, when you chase sheer numbers, quality inevitably declines. That's why the industry as a whole has seen many compliance violations. However, no matter how good your intentions, if you don’t achieve results, you won’t get support, will you? Therefore, I believe it’s crucial to combine building a strong sales organization with education of the mind, which necessitates instilling our philosophy and vision. We believe that we are a company that properly educates its people and contributes meaningfully to those important individuals with whom we have connections, so we must continuously improve our quality. Essentially, it’s about whether we can establish a foundation of trust in human relationships and then build specialized skills and a favorable business environment upon that. There were many companies in the past that lacked this foundation. Those companies sold enormous volumes. They had high transient revenues and contributed more in terms of numbers than we did, but they no longer exist today. However, we need to increase both customer numbers and sales while simultaneously improving quality. So, we are working to strengthen this across the entire organization and aim for growth. ◆New Product “OTHEBES” Sugihara: So that’s why your philosophy-driven management and training truly come to life. It’s not just about the sales method; it’s because the staff, having gone through that philosophy training, are providing a service which enables them to support customers’ lives, lifestyle, and life design. I heard that as a future strategy, you’re launching a brand called “OTHEBES” to strengthen your customer base. Could you tell us more specifically about OTHEBES? Masuda: “OTHEBES” was launched in March. Led by Mr. Sakamaki, our Executive Officer and General Manager of Sales who is also in charge of product and business development, the first phase involves Wi-Fi rental and sales. OTHEBES is a portmanteau of “others” and “best”. While we have existing stores and products, there are still gaps where current products don't quite resonate with or contribute to end-users, and OTHEBES is designed to fill those gaps. Currently, for the first phase, we’re handling Wi-Fi. In the future, for example, some people only use their phone for calls, so we want to create our own brand of call-only mobile phones, plus develop combinations that pick the best aspects of different services. Recently, a slogan has emerged among us: “Create something new out of what already exists!” So, we are now analyzing the demands from both the field and customers, considering combinations that we believe will work. Sugihara: Both in terms of planning and on the ground, with the increasing number of products, carriers, hardware, and brands you handle, and your company’s own services appearing, there’s a risk that sales staff who lack initiative might not know what to propose to customers. Are you concerned about that? Masuda: That’s why we prioritize foundational education. In fact, D-POPS didn't have many established systems until now. So, from here on, our theme for this year is to create proper systems, and based on the premise that people forget, we aim to create systems that can convey information more simply, rather than just forcing memorization. It’s all about human resource development and systematization. If a company can just put the right people in the right places and clearly divide roles, there’s no way they can fail, ha ha. ◆Soccer Activities Sugihara: Nice! I love that kind of attitude! Changing the subject completely, I hear you are quite skilled at soccer! And that you’re active in the company’s futsal club. Could you tell us about these activities? Masuda: I’ve played soccer continuously since my school days, and I’ve kept it up as a hobby even after entering the working world. Initially, it was just an in-house club activity at D-POPS. We play about once a month internally, and since I have various connections, I also play with external members. I probably belong to about three or four main groups. When we focused only on in-house members, we were always just barely scraping by with enough players. We wanted to play but couldn’t. At that time, it suddenly occurred to me: what if we brought in people from both inside and outside the company? So, we started doing that. We organize the games, inviting our employees and other members of D-POPS GROUP to join, plus my acquaintances, some of whom are former professional players. We also forged a connection with BLUEISH Inc. through soccer, a company in which D-POPS GROUP later made a corporate investment. This made me realize that sports can create such networking opportunities. *See the full press release here: D-POPS GROUP Invests in BLUEISH Inc., Operator of Industry-Specific AI Workflow “Omni Workspace” Until now, my life has been pretty much full of those kinds of connections. I attended the Semmoto Management School run by Dr. Semmoto, and there I met another company’s board director who also played soccer. That director turned out to be a high school classmate of a former manager of mine from Germany, who had really helped me out during my time living in Beijing. I really hit it off with that director, started attending the soccer practices he participated in, and that's where I met the people from BLUEISH. But I also think this involves luck and timing. If this had happened five years earlier, I don’t think the discussion about investment would have occurred. I myself have had various experiences up to now, and being in a management position allows me to engage in various conversations, which enabled me to bring this opportunity to D-POPS GROUP. I mentioned playing with external people earlier; there are also skilled individuals among my acquaintances who are business owners, or even executives and younger employees within their companies. And typically, those people also excel at work. It’s like things just connect. That’s incredibly valuable, isn’t it? When people have good character, shared interests that foster friendship, and different expertise, skills, and networks, it leads to a wide range of connections. ◆Recruiting Students Sugihara: It’s the time of year when job hunting for students graduating next year has begun. What type of student would you like to see join D-POPS? And what aspects of D-POPS do you think are attractive points for new graduates? Masuda: Our company, first and foremost, has genuinely good people. They have high self-esteem and are very proactive. They also tend to reach out to others and have a strong sense of contribution. Furthermore, in D-POPS and D-POPS GROUP currently, we offer an environment where you can leverage support and coaching for experience, skills, and networking. I truly believe there’s no better environment than this. So, for those who want to challenge themselves quickly, gain not just knowledge but also practical skills, and refine their human qualities, ultimately, we’d like them to take on management roles. We don’t really prioritize academic background. However, it’s absolutely crucial to have high self-esteem. I think it would be difficult for both of us if an employee is consistently negative. If you think to yourself, “I can’t do this”, then you won’t be able to achieve anything. ◆“Realizing a Venture Ecosystem” Sugihara: D-POPS GROUP has the motto of “Realizing a Venture Ecosystem”. What aspects of this goal do you resonate with? Are there any activities you’re undertaking with the creation of a Venture Ecosystem in mind? Masuda: I believe this ecosystem is essential for living. The truth is, people cannot live alone, and their lives definitely change depending on who they spend time with and the differences in insights they gain. Moreover, the sooner this happens, the better. I think things can change even if it’s late, but realizing things as early as possible leads to making the right choices. Therefore, I personally feel that a Venture Ecosystem is indispensable. Within the D-POPS GROUP community, there are many people whom I’d want to meet even if it meant spending my own time and money. So, I think getting to join a Venture Ecosystem like this—and even getting paid to do it through working for the group—is quite an extraordinary opportunity. I want people to clearly recognize that it isn’t enough to simply show up. How you choose to act is up to you. It would be great if a group could form where people don’t just exist within the community, but actively initiate things themselves—whether it’s asking for guidance or contributing their own expertise. ◆Ideal Vision for D-POPS in 5 Years Sugihara: That’s wonderful! Now, could you tell us your ideal vision for D-POPS as a company and for yourself five years from now? Masuda: First and foremost, the company will have grown significantly. And I believe we will certainly have established a stage where we can better support customers’ life designs and employees’ self-realization within five years. We aim to expand this both domestically and internationally. I view this as a personal mission or message for myself: I want to ask myself, from a larger, global perspective, what do I need to do? I’m currently having various discussions while considering that. I believe the execution phase for that will be this year and next, so the company will likely undergo a significant transformation. Sugihara: That sounds promising. Now, are there any challenges you face in moving toward that future? Masuda: For Japan, it’ll definitely be the severe labor shortage. I have three children now, but when they grow up, in 20 or 30 years, the population will have decreased considerably, won’t it? When the population potentially drops to around 80 million, the question will become to what extent Japan’s culture and values, cultivated until now, can be transmitted and passed down. So, I think it’s about whether we can continue to impart education, not just to Japanese citizens, but also to foreigners. Another challenge, though it’s currently unclear, is nature itself. Among the challenges I’m currently taking on, I see existing businesses, information, and telecommunications as one aspect, then personal development for individuals as another, and finally, environmental conservation. What exactly we can do is not yet clear, but I am gathering information on it. ◆Message to Readers Visiting Our Website Sugihara: Finally, in closing, could you share a message for our online readers? Masuda: I believe our Venture Ecosystem is not just an ecosystem of startup companies, but an ecosystem containing groups of professionals driven by an intense spirit of altruism. I think there’s already something you can see and feel by simply looking at it. If you find something appealing or interesting after checking it out, I sincerely hope you’ll take the next step. We look forward to meeting you directly, and we would be delighted if you could contact us.   Interview conducted by D-POPS GROUP’s advisor Genta Sugihara.   D-POPS Corp. Company President and CEO: Shoto Masuda Address: Shibuya Hikarie Bldg. 32F, 2-21-1 Shibuya, Shibuya-ku, Tokyo Established: February 1998 Website: https://d-pops.co.jp/
  • Group Companies
  • Interview
2025.05.07
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