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[Executive Interview #01] Advisor Ichiro Fujisaki (Former Japanese Ambassador to the United States) – Part 1

  • Interview
2024.10.03

Our President and CEO Kazuhiro Goto interviewed Ichiro Fujisaki, who is a former Ambassador Extraordinary and Plenipotentiary of Japan to the United States. Advisor Fujisaki was appointed as an advisor to D-POPS GROUP in April 2023 to help realize a Venture Ecosystem.

This article is based on the first part of the interview.
You can view Advisor Fujisaki’s profile here:
https://d-pops-group.co.jp/en/company/board-member/

 


 

President Goto:
Thank you for taking the time to have this discussion with me today.

After reading your book Mada Ma Ni Au [It’s Not Too Late] and your serial articles “Portraits of Conversation” in the Sankei Shimbun newspaper, I’m newly impressed by the depth of your experience, knowledge, and insights as an ambassador. I included some questions about diplomacy and international relations, but I felt somewhat presumptuous asking questions based on my own shallow understanding, and it made me think business leaders should just stay in their own lanes. While reading your serial articles, I was amazed by how deep and profound your interview responses were.

Advisor Fujisaki:
Could you give me an example?

Goto:
There were various points, but regarding your recent Sankei Shimbun series, in particular your article about Deng Xiaoping’s famous strategy for China’s foreign relations, coined as “taoguang yanghui” [hide your strength, bide your time], gave me a lot of food for thought.

This year, we conducted a full-scale renewal of the D-POPS GROUP corporate website. While our individual group companies had corporate websites, our main site had remained minimal. As our company grew, we were mindful of where pressure might come from, so we kept our online presence understated rather than portraying our full scale.

However, with our group now consisting of 20 companies—and nearly 50 if we include investment firms—we decided for the first time to prominently showcase our current activities on the website. Many people were surprised at how much we had expanded under the radar.

Another of your points that resonated with me was how in Japan, there’s often talk about how Japan is weak when it comes to speaking up to the US, but indeed, given that we have North Korea, Russia, and China next door, perhaps it is better for Japan and the US to maintain a consistently close relationship after all.

Fujisaki:
That’s right. There’s no other country in the world quite like Japan in this regard. It’s different from Australia or the Philippines, and different from Britain or France too. And there is only one country that has explicitly stated it will protect Japan. Therefore, we simply cannot afford to be in conflict with the US. However, I do feel that Japan tends to be overly reserved. Even within the Ministry of Foreign Affairs, I advocated against excessive restraint, which sometimes led people to question why a US affairs officer would say such a thing.

Goto:
That makes sense. So, the best approach is to maintain a firm grip on relations with America on the surface, and then if there’s something you want to negotiate or discuss, you can have those conversations behind the scenes.

Fujisaki:
Exactly. And that’s probably the same with private companies or banks, isn’t it?

Goto:
Yes, that’s right. Now, while reading your interviews, I realized that the role of an ambassador, especially one to the US, requires immense personal credibility, trust, and a sense of reassurance.

This brings me to our first question: You have held numerous high-ranking positions, all of which required strong leadership. Could you share your philosophy on leadership?

Fujisaki:
To be honest, I have never been at the very top. I wasn’t a company president, prime minister, or cabinet minister. Although I was a bureau director and councilor at the Ministry of Foreign Affairs, and while as ambassador I flew the Japanese flag, the ultimate decision-makers were in Tokyo—the prime minister and the other cabinet ministers. So, in that sense, I wasn’t truly “plenipotentiary” despite my title.

Therefore, I’ll explain my thought process as a representative of such an organization.

First of all, one thing is that you have to effectively utilize your team. This can be quite challenging in an embassy, as it comprises officials from the Ministry of Finance; the Ministry of Economy, Trade, and Industry; the Ministry of Agriculture, Forestry, and Fisheries; and more—not just the Ministry of Foreign Affairs. Since I didn’t have authority over personnel decisions, I had to find ways to unite a team that I didn’t personally select.

To achieve this, I made a strict rule never to conduct discussions solely among Ministry of Foreign Affairs officials. Instead, I always included members from other ministries to foster open communication. And what’s crucial is bringing in the right people for the right positions as key personnel—for posts where I needed to make specific requests, I made sure to bring in people I could feel secure about.

This is because within an organization, it’s also a battle of information. The decision-making process isn’t neatly structured like a pyramid. So I made sure to bring in people I could trust to prevent various information from bypassing me.

Second, a great leader raises up the next generation. When I see even prominent leaders who don’t nurture successors and instead bring in outsiders when they leave, resulting in failure—well, I think that’s a terrible thing.

Third, leaders must anticipate the future and act before others realize the need for action. Like you, President Goto, I’ve met people from various industries and have seen many things in order to develop my intuition. The word “intuition” might sound vague, but it’s about synthesizing information, experience, and networking to recognize emerging trends. A person is not a database, so just possessing knowledge itself is not good enough. Leaders need the ability to extract meaning from their knowledge in order to anticipate the future.

Fourth, and this is important for any organization’s leader, is the ability to make decisions with good timing. Taking too long to decide can cause opportunities to slip away, while acting too hastily can lead to unnecessary risks. You have to cross at a yellow light, not a red light. The key is to decide what kind of signal you can cross at: if the light is green, everyone will cross, and your effort is wasted. Making a decision based on that discernment is essential.

Finally, leaders must continuously review and refine their decisions. Being successful once doesn’t guarantee future success. Regular progress checks and adjustments are necessary. This probably varies depending on the person.

Goto:
I often use the term “human computer”, but I don’t mean someone who makes decisions casually with only the certain information, data, etc., inside one’s head. Rather, I use it to mean determining the best answer by utilizing a vast amount of information.

Fujisaki:
I really think so. That’s why there are people who are only good at memorizing data. They were very good at studying for exams, but they are not good at synthesizing data. If you ask such a person a question, they will say, “Chapter 1 has items 1 to 10. Chapter 2 has...” I’m not asking about that; I want to know what the answer is! In this way, some people have become too much like a library. Rather, as you were saying, it is important to not only acquire data, but also to pick it out and apply it effectively. I think intuition is something like that.

Goto:
The intrigue of management may lie precisely in that aspect.
That might be what makes management so interesting. For instance, if there’s someone who is truly intelligent, possesses leadership qualities, or excels exceptionally in one area, no one can surpass that person. However, succeeding in business requires comprehensive ability—the culmination of all elements—so conversely, anyone with confidence in their overall capabilities has a chance.

Fujisaki:
You know, you don’t always have to be actively studying or trying to absorb information from books. Ideas often come to you suddenly while walking, taking a bath, or just spacing out. Of course, nothing will come to mind if you’re not thinking at all. But maybe it’s better to first build up a certain amount of knowledge, and then wait for insights to naturally emerge.

Goto:
That makes sense. When I first became a business owner and didn’t understand anything about management, I consumed an enormous amount of input. But now, I balance and regulate how much information I absorb.

Okay, here’s my next question: as Ambassador to the United States and Ambassador to the Permanent Mission of Japan to International Organizations in Geneva, there must have been many situations requiring coordination and negotiation with individual nations. Could you tell us how you managed these situations? Please share any negotiation techniques or coordination methods that are unique to you.

Fujisaki:
In negotiations, as the leader, I prioritized presenting a unified voice. I conducted most negotiations as Deputy Minister for Foreign Affairs, and when I brought many people from ministries like METI and the Ministry of Agriculture for free trade agreement negotiations, I would tell them, “I’m the only one who should speak here, so don’t say anything.” In exchange, I made sure we took frequent breaks, and we would all consult together in the mornings and during lunch. In all of these general meetings, I would communicate the rule that I would be the only speaker during negotiations. After that, I would leave the sub-level and breakout meetings entirely to them and not attend those meetings myself.

Another important point is building relationships with counterpart leaders. For the first breakfast meeting, I would go alone—without any assistants—to get a general feel for the other person. Also, when those leaders came to Japan, I felt it was important to build personal relationships by doing things like going out for drinks with just the two of us. This is probably the same in business, right? There’s definitely a difference between meeting with three people on each side versus one-on-one.

Goto:
That’s for sure! In fact, a whole lot of the things you’ve said in your responses could also be said about running a business.

Let’s move onto the next question, then. How does one train and polish one’s humanity and social graces? Please share any advice you’d like to pass on to the next generation.

Fujisaki:
It isn’t false humility to say that I’m still inexperienced and have a long way to go. So, whenever I meet anyone, I try to show interest in them and avoid talking about myself from a position of superiority.

For example, my father was very devoted to improving his human qualities—he tried various things and read many books about personal development. To be honest, I haven’t reached his level yet, so I continue to strive for that on a daily basis.

My father had his own sense of aesthetics; he didn’t get caught up in trivial matters and never volunteered himself for things. His job as a Supreme Court Justice ended at age 70, and typically everyone becomes a lawyer after that. However, he didn’t pursue law at all. He just spent his time taking walks, watching TV, and reading Buddhist books—that was his style. I’m nowhere near that level…even now, I’m always busy doing things like going to school to teach classes.

Goto:
But you know, people who truly possess a depth of life experience don’t usually go around saying they’re working on their humanity. It’s something that develops naturally over time, and before you know it, you’ve built up remarkable human qualities.

 


 

In Part 2 of the interview, we cover:
• The differences between large Japanese corporations and the Ministry of Foreign Affairs
• Balancing power dynamics when dealing with multiple global superpowers
• Insights on US presidents who left a lasting impression

Take a look at Part 2 of the interview!

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As a result, demand for new graduate recruitment has increased tremendously. This situation is likely to continue through the hiring of graduates entering the workforce in 2026. ◆The Release of Carepo (“Carepo” is a portmanteau of the words ‘career’ and ‘points’.) Sugihara: In the midst of that challenging recruitment environment, on July 1st, you released a smartphone app called “Carepo” (page is only in Japanese) that allows users to earn points while job hunting. First of all, could you introduce Carepo for us? Hosaka: The Carepo app that we released displays various job hunting events. When job seekers participate in these events through the app, they receive electronic money as points. It’s an app that combines point collecting with job hunting—something that seemed like it should have existed before but didn’t until now. After its release, we’ve seen extremely positive reactions from both students and clients. 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I myself have been in the D-POPS environment from the beginning, so as a fellow group president now, I want to know more about their situations before and after joining. Sugihara: It’s definitely important to have someone like you, President Hosaka, who takes interest in our members and actively expands the circle. ◆“Realizing a Venture Ecosystem” Sugihara: Returning to what you said earlier, the members of D-POPS GROUP (not only President Goto) would like to spread the key phrase “Venture Ecosystem” throughout Japan. Is there anything about realizing a Venture Ecosystem that resonates with you, and are there any such activities that you’re intentionally engaging in? Hosaka: Indeed, D-POPS GROUP has officially set its sights on realizing a Venture Ecosystem, but even from the time I joined D-POPS, there was already a stage where young people could take on challenges. I believe that the vision at D-POPS evolved into an even larger worldview in today’s D-POPS GROUP. I sincerely resonate with how the foundational thinking at D-POPS has expanded into a much broader worldview within D-POPS GROUP. What I’m currently aiming for relates to places like the Shibuya Hikarie Building, where D-POPS GROUP’s headquarters is located. Since there are companies in various industries within D-POPS GROUP, I want to firmly establish that joining our group does not only mean gaining access to places like Shibuya Hikarie or industry know-how, but it also ensures increasing a company’s capability of recruiting core employees—even in a challenging job market. Sugihara: With 23 group companies now, being able to say things like “Our company is number one in recruitment capability”, or “Our company is number one in employee training”, or “Leave this backend system to us”—having various companies you can rely on for areas where you’re not as strong is one of the unique aspects of a Venture Ecosystem, you know. ◆Ideal Vision for STAR CAREER and graphD in 10 Years Sugihara: So, President Hosaka, could you tell us your ideal vision for STAR CAREER and graphD ten years from now? Hosaka: Simply put, I consider these two companies, STAR CAREER and graphD, as my assigned areas of responsibility in realizing the worldview that D-POPS GROUP is aiming for. For example, as D-POPS GROUP continues to grow, if they face challenges or need someone to handle certain tasks, I want to be someone who’s always ready to take action. Sugihara: Are there any initiatives you’re currently working on or challenges you face in moving toward that future? Hosaka: We do have some challenges, which we will address starting this October, in the second half of the fiscal year. Actually, all the senior managers who were responsible for each of STAR CAREER’s business units have delegated authority to the next generation. So now, the members who previously worked under those managers have become the final operational supervisors, independently engaging with those clients and supporting team members. I believe the reason why the 20-year survival rate for core businesses tends to be low is that even if they establish a business during an upward trend, they can’t ride the next wave once the business enters a stable or stagnant period. So, while developing three types of businesses—existing, core, and new—we’ve been able to expand our business fields from mobile phone shops to call centers, customer support, and back office support. We’ll continue to nurture the current trends as our existing business. Mobile phone shops, which were once on an uptrend, have now stabilized, but call centers and customer support are expected to continue growing, partly due to the digital transformation wave. We’ve decided to entrust the growth of these existing businesses entirely to our younger staff. And our previous executives will handle the newer business ventures, such as RPO (Recruitment Process Outsourcing), Carepo, and job hunting café operations. We’ve changed our policy so that leaders who are responsible for new businesses should achieve certain sales targets within three years. Sugihara: I see. The people who joined during the company’s launch have cultivated an entrepreneurial mindset through the staffing business—in other words, they’ve studied and gained experience in new business development. That’s truly the venture spirit. Hosaka: For sure. Recently, when we pivoted our business during COVID, we developed new business areas, talent development, and related evaluation systems through a collective effort of all our members. Now we’ve made the decision to have the next generation of members drive the business forward. Next, I intend to focus on properly launching Carepo and the RPO business. And we’re aiming to reduce the gross profit share of the staffing business from its current 90% to 50% over the next three years. The idea is to have our new businesses and the staffing business each account for half of our gross profit. ◆Message to Readers Visiting Our Website Sugihara: That’s a splendid goal. Finally, in closing, could you share a message for our online readers? Hosaka: Of course. When I talk with various people from D-POPS GROUP, I always get a certain sense. For example, there’s a famous manga with the repeated line “I’m going to become the Pirate King!” The protagonist is aiming to reach Treasure Island and earn the title of Pirate King. But interestingly, among the crew members on the same ship, only the protagonist wants to become the Pirate King. One member wants to become the world’s greatest swordsman, another member wants to be able to create sea charts of the entire world—everyone is working hard toward the single goal of reaching that place, but what everyone wants to gain when they get there is different. I think D-POPS GROUP is like that. Your dreams can come true in our Venture Ecosystem. There are many companions here, so we can cooperate with each other to fulfill each other’s dreams. I’m really looking forward to having more members join our Venture Ecosystem’s community in the future.   STAR CAREER CO., LTD Company President and CEO: Tatsumasa Hosaka Address: 25F Shibuya Cross Tower, 2-15-1 Shibuya, Shibuya-ku, Tokyo Established: May 2016 Website: https://star-career.co.jp/
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  • Interview
2024.11.08
[Entrepreneur Interview #05] Tatsumasa Hosaka (STAR CAREER CO., LTD / graphD Corp.) – Part 1
Interview with Tatsumasa Hosaka: a Daring Voyage Toward Realizing a “Venture Ecosystem” At D-POPS GROUP, we have 23 group companies as partners (at the time of publication). On this occasion, D-POPS GROUP Advisor Genta Sugihara interviewed President Tatsumasa Hosaka, who founded STAR CAREER CO., LTD in 2016. ◆Background of STAR CAREER’s Establishment Sugihara: Today we’re interviewing President Hosaka of STAR CAREER. Thank you for your time. First, could you tell us about how you came to be the president of STAR CAREER? Hosaka: Sure! STAR CAREER was founded in 2016. I joined D-POPS in 2006 and worked as a store manager and division director. Actually, starting around 2014-2015, President Goto, who founded D-POPS and currently serves as President and CEO of D-POPS GROUP, was offering an entrepreneur training school of sorts (which has become affectionately known as “Goto School”), and there were some members of the D-POPS stores who also participated. Mr. Fujita, who is now the chairman of the board at Advancer (one of the group companies), was the first in-house entrepreneur to win an MVP award at Goto School. Actually, I never attended Goto School myself, instead putting myself in a position to support other members within D-POPS who wanted to become entrepreneurs or create new companies within the group. One day, President Goto approached me after D-POPS achieved 10 billion yen in sales. As we began setting our next goals for 30 billion yen, 50 billion yen, and 100 billion yen, he had come up with the idea of starting a new company within the group, one specifically related to human resources. When he shared the plan with me, I immediately started to recommend other members, saying things like “How about this guy?” or “How about that guy?” Then President Goto asked me, “Hosaka, why aren’t you putting your own hat in the ring?” I replied, “Well, I guess I'd rather focus all my energy on leading the younger D-POPS members to help us reach 30 billion and 50 billion yen!” That evening, when I was having drinks with my junior D-POPS colleagues (which was a regular occurrence), I told them about my conversation with President Goto and how I had declined because I wanted to achieve the 30 billion and 50 billion yen goals together with everyone. They responded, “What are you talking about?! You go do it! Leave this to us and show us how it’s done!” Realizing they were right, the next day I went back to President Goto and said, “Remember what we were talking about yesterday? Please let me do it.” That’s how it all started. Sugihara: Was your experience at D-POPS useful in managing your own company? Hosaka: It was, and still is. Back then, stores operated on an independent profit system. They managed their own sales and gross profits, and independently funded campaigns using the store’s personnel budget. In a sense, it was effectively like running their own small-scale businesses. So, depending on the store manager, a store could either become very profitable or fall into the red. We weren’t focused solely on sales numbers or the volume of contracts—each store was essentially running its own business. This experience of running a mini business at the store level has been extremely valuable for my current management role. Sugihara: Being able to learn management at the store level must have been very educational. By the way, at that point, how many companies were in the group besides D-POPS? Hosaka: At that time, there were only Good Crew and Advancer. Sugihara: I see. So then, you were starting the group’s third HR-related company? Hosaka: Actually, Advancer wasn’t an HR company at the time…it was a secondhand shop for smartphones. They later pivoted to become the HR company they are today. Sugihara: Oh, I didn’t know that! Well, what were the differences between Good Crew and STAR CAREER back then? Hosaka: There were two main differences. First of all, STAR CAREER wasn’t just focused on mobile businesses—in anticipation of the Tokyo 2020 Olympics, we launched with the concept of providing specialized staffing for customer service and store operations in brick-and-mortar businesses like hotels and restaurants. Second, at that time, Good Crew was struggling with recruitment, hiring only 30-40 people annually. We accepted the mission that President Goto proposed: “Hosaka, let’s aim to hire 100 people.” As a result, STAR CAREER ended up hiring 107 new graduates that April. Interestingly, the following year, Good Crew managed to hire 100 people as well. I think this was part of President Goto’s strategy to foster growth through competition. Starting recruitment activities right after founding the company and hiring 107 new graduates was challenging enough, but then around November, President Goto said, “There’s a company joining through M&A next April. I was thinking you could manage that one, too.” Since we had just started this brand new company with only two people including myself, I was asking myself, “Really??”, while in the same breath, I answered, “I’ll do it!” And so, with that, I also became the manager of graphD. Sugihara: That sure escalated quickly! You seem to be the type who can handle—or at least be willing to handle—any obstacle that comes your way. Hosaka: I love getting thrown curveballs! I want people to think of me as “that handy guy”. Sugihara: That’s really important, isn’t it? From the perspective of top management, having “handy people” among executives is absolutely essential, and those individuals end up getting more and more work thrown their way. The more work they’re given, the more they develop and gain experience. It’s a beneficial situation for executives, but something similar can be seen in group company management as well. Even as a CEO running one organization, to be seen as a “handy guy” by the group’s president must be important, or rather, desirable. Hosaka: Yes, I was quite happy about that! But then, I was also thinking “Seriously?!” about establishing a new company in April when 107 new graduates were also joining at that same time, ha ha. ◆STAR CAREER’s Business Sugihara: Could you briefly introduce us to STAR CAREER’s business model? Hosaka: As of 2024, we’re a comprehensive HR services company that operates job hunting cafes which we call Career Work Cafe. With these job hunting cafes at our center, we run three main businesses: temporary staffing, job placement, and recruitment outsourcing. Sugihara: I see. So those job hunting cafes are the core of your business. Hosaka: That’s right. When companies recruit, they typically either post on platforms like MyNavi and wait for applications, or work with recruitment agencies to find candidates. From a job-seeking student’s perspective, our job hunting cafes serve as a platform that’s neither a job board nor a recruitment agency…it’s a unique place they can reach out to. Sugihara: How do job-seeking students learn about your job hunting cafes? Hosaka: Basically, we have partnership agreements with student organizations. For example, we work with student groups supporting refugees in Laos and Cambodia, or those who help at dog and cat rescue centers. We open our job hunting cafes as meeting spaces for them and provide them with a place for their activities. We also regularly sponsor their activities with contributions of around 50,000 or 100,000 yen each. In exchange, students registered with these organizations come to our job hunting cafes when we hold events or information sessions. Sugihara: So, since your core business is supporting job-seeking students with these job hunting cafes, you mainly handle recruitment and placement of students. I imagine many of your own hires are students and young people…how do you handle their education and training? Hosaka: First of all, we do training for those who’ve received tentative job offers and for new hires. Then, we do group training sessions every month for a full year after that. While many other group companies and external staffing agencies do similar things, our temporary staff work one day less at their placement sites compared to other companies. In a sense, we’re using that day for training, so they spend less time at their placement sites. What we consistently tell our members, from the time we tentatively offer the job until they are hired, is that “When it comes to work, in order to do what you want to do, focus on increasing your skills, and you’ll eventually be able to do what you want.” Now, when it comes to level and skills, most people seek to acquire skills, such as earning certifications or studying abroad. Skills are indeed powerful assets, of course, but it’s like in Dragon Quest: even if a character has a level 50 weapon (skill), it can’t be used effectively if the character itself is only level 1. In the same way, without raising your own level, you can’t utilize those skills. So rather than just improving skills to increase a member’s market value, we focus on raising the member’s level for the first year. We encourage our members to go from level 10 to 20 to 30, while also honing their skills at the same time. Instead of just telling people to work in stores, we offer monthly training sessions to teach them how to face challenges they might encounter in those stores, how to approach problems mentally, how to seek cooperation from others, and how improving your level enables you to handle work better. Sugihara: That’s wonderful. What you gain from leveling up is much more valuable than focusing on skills like certifications first. Not that certifications are useless, but in terms of English, for example, it’s better to become a business person who masters English through practical use and work experience, and then maybe takes a test and sees an improved score, rather than someone who can’t communicate in English but has a TOEIC score of 990. The former builds confidence and is definitely more valuable. ◆Challenges During the COVID-19 Pandemic Sugihara: Now for the next question. You’ve been managing this HR company for 8 years…how is your business doing recently? How was the company’s situation during the COVID-19 pandemic three years ago? Hosaka: During the pandemic, we suffered damage severe enough to shake our company’s direction. We had originally planned to focus on store businesses, providing staffing for hotels and restaurants, but then the Olympics were cancelled... Originally, each color of the stars in STAR CAREER’s logo had a specific meaning. We started with the concept of specialized staffing for customer service in five areas: hotels, bridal, apparel, restaurants, and mobile phone shops. But when COVID made these business prospects uncertain, we had to remove all mention of them from our website and other materials. At the same time, we launched job hunting cafes as our business. The long COVID era brought major changes to people’s lifestyles and perspectives, especially for the job-hunting students with whom we frequently interact. They started their freshman year right when COVID-19 began to interrupt life in Japan, and were seniors when the Japanese government reclassified COVID-19 from a Category 2 pandemic to a Category 5 (lower-risk) endemic disease. So, it makes perfect sense that they struggle to answer interview questions such as “What did you accomplish during your college years?”. The job hunting cafe business, which started alongside COVID, transformed into something that aimed to expand people’s career options and make their life choices more colorful. However, when we first launched the cafes, we did lose some employees who had joined expecting to work in hotels and restaurants, saying “This isn’t what I was first told! I joined because of what was promised initially, but now we’re not doing that anymore.” While maintaining our core principle of “connecting people with people”, we expanded into remote call centers and work-from-home customer support, areas that grew significantly during COVID. As the pandemic subsided, we also moved into in-office administrative work. Now, beyond providing environments for our members’ growth, we’ve strengthened our focus on offering various working styles to suit different life plans. What COVID helped us realize was that whether it’s B2C or B2B, it’s ultimately about human connections. For example, when customers come to a store, they do so because they think, “Maybe this person can do something for me.” In B2B as well, since there are people involved, “This is a tight deadline…but maybe if I ask So-and-so, they’ll do their best to help.” In the end, work is all about people connecting with people. Members who joined as new graduates saying “I’ll work super hard!” have now returned from maternity and childcare leave. Some continue to work just as hard, while others want a better work-life balance, and some want to work but can only do so under certain conditions. And I believe all of these choices are valid. Whether some members want to increase their income, enrich their private lives, or prioritize their family—when these various needs arise, we want to create options within the company to accommodate them, making it a place where people can work with peace of mind for a long time. I think the idea of making one’s life more colorful is the new meaning and intent behind our logo’s design. As for business performance, our top line did temporarily decrease due to the changes in our business model resulting from the pandemic, but since then, our operating profit has actually increased! Sugihara: That’s wonderful. You went through a difficult period but came out stronger for it, and now you’re gradually shifting to a more robust business model. Hosaka: Yes. Now we dispatch more people to call centers and back offices than to mobile phone shops, so I guess you could say our group’s risk portfolio has expanded. STAR CAREER CO., LTD Company President and CEO: Tatsumasa Hosaka Address: 25F Shibuya Cross Tower, 2-15-1 Shibuya, Shibuya-ku, Tokyo Established: May 2016 Website: https://star-career.co.jp/ Next, in the latter part of the interview, we discuss: • The market environment • The release of “Caripo” • Industry-academia collaborative events • STAR CAREER’s corporate culture • “Realizing a Venture Ecosystem” • And other topics Be sure to check it out here!
  • Group Companies
  • Interview
2024.10.25
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